Privacy Policy

Information We Collect

We collect information to provide and improve our veterinary price comparison services:

• Account Information: Email address, name, and password when you create an account (optional for browsing)
• Clinic Search Data: Cities, clinic names, and procedures you search for to provide relevant results
• Bill Submissions: Anonymously submitted veterinary bills (images/PDFs) used to improve pricing data transparency
• Usage Data: Pages visited, links clicked, and time spent on our platform to improve user experience
• Device Information: Browser type, operating system, and IP address (anonymized) for security and analytics

Anonymous Bill Submissions

Our bill submission feature is designed with privacy as the priority:

• No account or personal information required to submit bills
• We do not request or store your name, address, or contact information with submissions
• Submitted images are reviewed by our team and converted to pricing data only
• Personal information visible in bill images (if any) is never stored or shared

Cookies and Analytics

We use cookies and analytics tools only with your consent:

• Google Analytics: Tracks page views and user engagement with IP addresses anonymized for privacy (26-month retention)
• Hotjar: Session recordings and heatmaps to understand user behavior and improve website usability (365-day retention)
• Essential Cookies: Required for authentication and core functionality (if you have an account)

You control your consent through our cookie banner. You can decline analytics cookies and still use all features of our platform. You can also change your preferences at any time by visiting our Cookie Settings page.

Data Sharing and Third Parties

We do not sell your personal information. We may share limited data with:

• Cloud Infrastructure Providers: Database and authentication services (data stored on secure, privacy-compliant servers)
• Web Hosting Services: Platform infrastructure and content delivery
• Google Analytics & Hotjar: Only with your explicit consent via cookie banner
• Legal Authorities: When required by Canadian law or court order

All third-party service providers are bound by contractual obligations to protect your data in compliance with Canadian privacy laws.

Data Security

We implement industry-standard security measures to protect your information:

• Encrypted connections (HTTPS/SSL) for all data transmission
• Secure authentication with password hashing
• Regular security updates and monitoring
• Access controls limiting employee access to personal data

Data Retention

We retain your data only as long as necessary:

• Account Data: Until you delete your account, plus 30 days for backup purposes
• Bill Submissions: Converted to aggregated pricing data; original images deleted after review
• Analytics Data: 26 months (Google Analytics default)
• Session Recordings: 365 days maximum (Hotjar)
• Search History: Not stored beyond active session unless you have an account

Your Rights Under Canadian Law

Under PIPEDA and BC's PIPA, you have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and associated data
• Withdraw Consent: Opt out of analytics cookies at any time
• Portability: Receive your data in a machine-readable format
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at info@pawcker.com. We will respond within 30 days as required by law.

Contact Us

If you have questions about this privacy policy, please contact us at info@pawcker.com